United Wholesale Mortgage

Renee Harmon

Workforce Culture Authority

Artificial intelligence is not just changing the way we work—it is reshaping the future in front of us. We are living through a defining moment, one that calls leaders to rise with courage, clarity, and conviction. AI is creating new possibilities at a pace we have never seen before, and while that level of change can feel uncertain, it also opens the door to extraordinary growth. The leaders who make the greatest impact in the moment will be the ones who help their teams see not just what is changing, but what is possible.

Your role is bigger than driving performance. It is creating belief. It is helping people see that they can learn, grow, and thrive through change. When leaders invite their teams to stay open, stay curious, and keep moving forward, they create more than progress—they create confidence, resilience, and momentum that carries people farther than they thought possible.

Why Leadership Matters Most During Change

When people stop adapting, fear has a way of taking over. Confidence fades, performance suffers, and negativity spreads faster than progress. Instead of pulling together, people start pulling back, guarding what they know, protecting their own space, and losing sight of the bigger mission. Best practices stop being shared, collaboration weakens, and the team’s very strength begins to erode. What could have been a moment of growth becomes a moment of disconnection. That is why leadership matters so much in times of change—because when leaders help people move forward with courage, they protect not just results, but the trust and unity that make a team truly strong.

“When leaders help people move forward with courage, they protect not just results, but the trust and unity that make a team truly strong.”

At United Wholesale Mortgage, we are already seeing what is possible when people are given the space to learn and lean into change. The Leadership Development Team and Training Team have implemented power blocks in which the teams experiment with AI and then share the best practices they discover. This approach has created energy and excitement because people feel empowered, included, and part of the solution. Instead of change happening to them, they are helping shape it—and that is when real momentum begins.

Because in the age of AI, leadership is not about having every answer or controlling every outcome. It is about helping people believe they can meet this moment with strength, adaptability, and heart. The teams that will thrive are the ones led by people who bring others together, share what they know, and move forward with courage. That is the kind of leadership that does more than navigate change—it inspires people to rise because of it.