| | JUNE 2025MANAGEHRMAGAZINE.COM8In MyOpinionENHANCING EMPLOYEE EXPERIENCE THROUGH STRATEGIC RECRUITING AND ONBOARDINGBy Oksana Antonova, Head of Recruiting, Onboarding and Engagement, Allianz [ETR: ALV]Antonova's Professional JourneyI have been fortunate to gain more than 15 years of leadership HR experience, in companies such as P&G, J&J and Allianz, which are all represented in global top employer rankings. Currently, I am the Head of Recruiting, Sourcing and Onboarding at Allianz SE in Munich, Germany, where I ensure that our recruiting and onboarding processes are offering top notch employee experience. I am also involved in a number of other engagement initiatives where I can contribute with my extensive experience in HR. I am also the leader of the local chapter of Allianz's Beyond Employee Network ­ an employee network dedicated to people with disabilities.The Influence of Positive ConsistencyIf a superior customer experience is part of the overarching business strategy, processes around employee and candidate experience should be part of a company's DNA. Candidates often share their experiences about application processes, particularly through sharing their feedback on social media. Even though, as a company we are not able to offer a job to everyone who is applies, we should respect our candidates, the time they spend on their application, and provide prompt response in regards to our decision. Measuring candidate satisfaction and benchmarking it with the best-in-class is also key to understand whether you as an employer are on the right track. To ensure this, my team and I dived deep into a candidate's experience journey. We mapped out different interactions and milestones that the candidates encounter and defined at which point in time candidates get a friendly response from the company in the reasonable timing. Improvement in this area also requires training for all the parties involved: not only recruiters but also those who interview from the specialist departments and of course the respective hiring managers. Crucial Elements of a Structured Onboarding Program After having hopefully executed a smooth hiring process, onboarding is the next step in the employee journey. Having had experience with both remote and face-to--face onboarding programs, I would strongly suggest investing into an onsite experience. Getting to know the Understand your company's business well to be able to design processes and capabilities for recruiting and onboarding to support the business strategyOksana Antonova
< Page 7 | Page 9 >