| | October 2020MANAGEHRMAGAZINE.COM19elicit, and facilitate difficult conversations whether on equity, conflict, or structural issues. We immediately dive into the parts that people don't want to talk about to bring a specific vulnerability and transparency. This enables organizations to communicate effectively with consultants as well as with one another. Once the organization creates a space for courageous dialogue, the team gets empowered to bring up issues authentically and engage with one another without fear of repercussions. What is the methodology that you follow while delivering your services? We start with an intake assessment, meet with HR and then different teams within the organization to understand their culture to get the appropriate feedback on change requirements and fill communication gaps. Going through different aspects of organizational culture, we assess how the team feels included and connected. We also analyze the procedures and policies for hiring, onboarding, and promoting processes in the organization. After evaluating the work that the organization has already done for cultural change, we build on our strategies based on the client's work rather than reinventing the wheel. We focus more on capacity building, training, and proper strategic planning, such as creating new policies and onboarding plan.Could you give us a customer success story?We partnered with a company that provided leadership skill building for healthcare professionals across the country to help them advocate for healthcare reforms. We examined their product, core values, and mission to formulate better policies. Working with their national team, we supported a training and development program internally for internal development. Then, these managers co-created and designed the leadership training into the more extensive extended network for all the different institutions and partners they had across the nation. They started training other facilitators and coaches on how to engage better and more authentically as leaders. This resulted in the better engagement and productivity. What does the future look like for the Integrative Inquiry? We have recently launched an online Institute that enables upper-level management and HR teams to work in the virtual space. The interactive and immersive courses allow managers to directly apply their learning to create an optimal work environment for culture change and increase engagement and satisfaction across their team. Continuously improving our online institute, we expand our capabilities to handle the emerging needs of HR teams. Amidst the 2020 crisis, many companies are finding it difficult to maintain their workplace culture remotely. A few firms, however, are trying to thrive by creating engaging workplaces virtually. We want to make this option more viable for other companies as we look to the upcoming years. We are continually building our capacity and bandwidth to design multiple online courses and program bundles tailored to clients' requirements. In the HR world, excellent communication is a critical skill to foster teams and drive employee engagement and satisfaction throughout the company that tremendously impacts the bottom line. Therefore, we focus on interpersonal skills to communicate more effectively with one another and help organizations connect with the workforce and promote engagement. Katherine StithamHumza Mohammad KhanSOL MARTINEZ GUEVARA
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