| | JUNE 2021MANAGEHRMAGAZINE.COM19IntelliPen includes a secure email system, which is mostly used for secure email communication by administrators out to members. The IntelliPen system has a built-in workflow module IntelliCase. At implementation time, work queues in IntelliCase are created and configured for the exact way each client works in the office.Second in line is IntelliPlan, which is based on the same core system as IntelliPen and supports pensions administration in the U.S. and Canada. US pension products are fully supported, and the language and terminology are appropriate for the North American region.Further, Procentia's IntelliCalcs--a powerful calculation engine--can be set up through a simple interface that enables complex calculations to be created and documented by proficient end users rather than software technicians. We also offer IntelliPay that provides complete pensioner payroll functionality, including generation of payment files, payslips, exceptions, and full payroll reconciliation reports. IntelliPay has a range of statutory and elected deduction options. Lastly, our IntelliCount is a fully-featured pensions and cashbook accounting system, including full trial balance, nominal ledger, transaction analysis, journals, and accruals. It has the capability to produce SORP and a range of other accounting reports.What, according to you, are the distinct features/differentiating factors of Procentia that give it a competitive edge?Procentia's innovative, web-based software provides unparalleled functionality for users and is built around client requirements ­ whether that is administrators, employers, trustees, or members. This market-leading functionality and flexibility reduce the need for external resources and IT support, driving operational efficiency for clients, in contrast to many legacy systems. Uniquely, the website is integrated into the back-office system, and the open architecture enhances interoperability ­ all supported by the highest after sales and ongoing customer service. In addition, we offer one single-core package implemented to cover millions of pensions, hundreds of schemes for dozens of clients from Alaska to Hong Kong.The other feature that differentiates us is that the quality of our software is nothing without first-class support and after-sales service--something that Procentia is well known for in the industry. The value of our products combined with our first-class support has led to almost 100 percent retention of our user base. We also equip trained end-users with the ability to make changes to workflows, outputs, reports, calculations, and screen layouts. This builds a collaborative relationship rather than one where an existing client is constantly paying for small changes.How has Procentia supported its clients and the industry during the pandemic?We have had the responsibility of keeping payments going out to pensioners, helping those suddenly made redundant get retirement quotes to feed into their life re-planning, and providing reassurance that probably the biggest savings plan most people have, their pension, is still there when they need it.Procentia has 15 clients here in the UK that range from some of the smallest to the largest blue-chip occupational pensions schemes, as well third party administrators that manage hundreds of schemes and thousands of employers, and product providers that pay hundreds of thousands of annuitants a month. So many people in the UK had relied on our clients to be there when they needed them, being off-line at this time wasn't an option, yet offices were closed, and everyone was working from home. Procentia's technology has been designed from inception to operate over the web, and our innovation in 2020 was to reconfigure the many features and aspects of the IntelliPen system into a package to support arguably our clients' biggest strategic shift, working from home. We were fortunate in some respects; whereas larger companies had extensive office buildings on stand-by, ours was a distributed BC model ­ everyone has laptops and access profiles that allowed them to work from home with no additional infrastructure from day one.
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