| | JANUARY 2023MANAGEHRMAGAZINE.COM19We put relationship building at the core of our services in our work with leaders. Mastering our proprietary models and processes to increase their accountability and build trustworthy relationships with their teams, results in organizational successorganization towards growth.A client success story further substantiates the proficiency of ABD/LK's services. The chief administrative officer of a government organization approached Maul & LeBlanc. Their team was struggling to provide good customer service. The challenge was the absence of a possibility-mindset when addressing customer concerns that led to even more customer complaints and decisions that proved unhealthy for stakeholders. Partnering with this client, Maul and LeBlanc customized an eight-month experiential program, introducing it to the senior executive team using their proprietary C3 System and other processes ABD/LK then briefed the entire 30-member team on the methodology. The next step was to divide them into two teams, the executive leadership and senior leadership team, to practice their new learning in a safe environment. The teams participated in numerous zoom sessions ranging from two to three hours, resolving real life scenarios through collaborative conversation, and learning to deal with emerging team dynamics along the way. Leaders also received 1:1 coaching to support implementation with their respective teams. The ultimate result was heightened confidence and excellent customer service in business-critical conversations with customers and other stakeholders, while garnering increased accountability and deepened relationships based on mutual trust. "The program proved so effective that this client has now made it a part of their recruitment, onboarding and performance management process, using it every day," says LeBlanc.Having led numerous leadership development projects across seven countries and in indigenous communities, ABD/LK are determined to carry this relationship-based model for executive coaching to organizations around the world, to build a culture of trust and collaboration. ABD/LK advocates diversity and inclusivity and an embodied experience when partnering with an organization. Powered by the synergistic strength of all the communities, ABD/LK plans to build confident, adaptive and resilient leaders who can drive organizational success through changing times. Marguerite LeBlanc, President and founder,The Leaders' Kitchen Inc
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